Frequently Asked Questions

Marvelously Green is the consumer brand of Green Marvel (Pty) Ltd, a South African organic hair care company. We were founded in 2023 — and started trading commercially in 2024. The company is 100% Black-owned, 67% female-owned, and youth-owned.

We're guided by the spirit of Botho (Ubuntu) — the philosophy of humanity, community, and oneness with nature. Every formulation combines traditional African botanical knowledge with modern pharmaceutical science, giving you products with centuries of proven efficacy and modern quality assurance.

Our operations are based at 620 Park Street, Arcadia, Pretoria, Gauteng. From here we handle product manufacturing, fulfilment, and customer service for orders across all nine South African provinces.

Three things set us apart:

• Pharmaceutical-grade science. Our founders are pharmaceutical scientists. Every product is formulated under good manufacturing practice (GMP) standards with batch-by-batch stability and testing.
• Rooted in traditional knowledge. Each formulation uses plant ingredients with documented centuries of use in African hair and scalp care. We combine that heritage with modern testing methods to verify safety and efficacy.
• No harsh chemicals. Free from parabens, sulphates, synthetic fragrances, and other ingredients commonly found in mass-market hair care that can cause irritation, hair loss, or scalp damage.

Yes — every product is formulated, blended, and packaged right here in South Africa. We're proud to be part of the country's growing community of local manufacturers offering world-class quality.

Our current range includes three hero products plus money-saving combos:

• Vitality Hair Spray (100 mL) — R130. Refreshing scalp and hair spray for daily use.
• Growth Hair Oil (100 mL) — R130. Botanical oil blend that promotes hair growth and prevents breakage.
• Smooth Hair Food (100 mL) — R120. Nourishing daily moisturiser that strengthens hair and restores shine.

Combo packs (save on bundles):

• Hair Spray + Growth Oil — R260
• Hair Spray + Hair Food — R250
• Hair Food + Growth Oil — R250
• Hair Spray + Hair Food + Growth Oil — R380

New products in development include a body lotion range and a dedicated anti-dandruff range — sign up to our newsletter to be notified when they launch.

Our products are formulated to address common hair and scalp concerns including:

• Dandruff and flaking scalp
• Itchy and irritated scalp
• Scalp rash and inflammation
• Hair loss, breakage, and thinning hairlines
• Dry, dull, or damaged hair
• Hair discolouration and weakened structure
• Slow hair growth

Yes. We formulated Marvelously Green to work across all hair textures, with particular emphasis on Type 3 and Type 4 (textured, coily, and kinky) hair — but they work equally well on straight and wavy hair. The botanicals address universal hair and scalp health, not a single texture.

Our formulations are gentle and free from harsh chemicals, so they're generally well-tolerated by children. However, we always recommend a patch test (apply a small amount behind the ear and wait 24 hours) before regular use on young children, and consult a paediatrician if your child has sensitive skin or any pre-existing scalp conditions.

Yes — we developed scentless variants specifically for customers with sinus sensitivities or fragrance allergies. If you'd like a scentless version of any product, mention it in the order notes at checkout or email us at [email protected] when placing your order.

Our products have a shelf life of approximately 18 months unopened, and 12 months once opened. The exact expiry date is printed on each bottle. For best results, store in a cool, dry place out of direct sunlight.

Our products are built around plant-based botanical extracts and natural carrier oils, with no synthetic actives or harsh chemicals. Full ingredient lists are printed on every product label and available on each product page on our website.

What you won't find in our products:

• Parabens (linked to hormone disruption)
• Sulphates (strip natural oils, cause irritation)
• Synthetic fragrances (common allergen)
• Formaldehyde-releasing preservatives
• Mineral oils and petroleum derivatives
• Artificial colourants

Yes — our products are 100% vegan (no animal-derived ingredients) and cruelty-free (never tested on animals). Stability and safety testing is conducted exclusively in laboratory settings using approved scientific methods.

Our formulations use mild, natural ingredients and are generally considered safe for use during pregnancy and breastfeeding. That said, we always recommend you consult your obstetrician or healthcare provider before introducing any new product during pregnancy.

Always check the full ingredient list on the product label before use. If you have known plant or oil allergies, look for the relevant ingredients. We strongly recommend a patch test before first use: apply a small amount to the inside of your wrist or behind your ear, leave for 24 hours, and discontinue if any redness, itching, or irritation occurs.

If you experience an unexpected reaction, please stop use immediately and contact us at [email protected].

Our packaging is recyclable. We're continuously working on reducing our environmental footprint — from using locally-sourced raw materials wherever possible to minimising packaging waste. Sustainability is one of our core operating values.

For best results we recommend:

• Vitality Hair Spray: 1–2 times per day on scalp and hair — perfect for rapid hair growth.
• Growth Hair Oil: 3–4 times per week, massaged directly into the scalp. Leave on overnight for deepest results.
• Smooth Hair Food: Once daily on damp or dry hair, focusing on the lengths and ends.

Consistency is key — most customers see visible improvement within 4–6 weeks of regular use.

Absolutely — the three products are formulated to complement each other. A typical daily routine looks like:

1. Morning: Vitality Hair Spray to refresh, then Smooth Hair Food to seal in moisture.
2. Evening (3–4× a week): Massage Growth Hair Oil into the scalp before bed.

Our combo packs are designed exactly for this kind of multi-product routine, at a discounted price.

Results vary based on hair type, scalp condition, and consistency of use, but most customers report:

• 1–2 weeks: Reduced scalp itching and irritation
• 3–4 weeks: Reduced dandruff, softer hair texture
• 4–8 weeks: Visible improvement in shine, reduced breakage
• 3+ months: Measurable hair growth and thicker hairline

We encourage customers to share their before-and-after photos — feel free to send yours to us!

Placing an order takes just a few clicks:

1. Browse our Shop page and add items to your cart
2. Review your cart and click "Checkout"
3. Enter your delivery address (you can register an account or check out as a guest)
4. Choose your preferred shipping speed and review your order
5. Click "Pay Now" — you'll be securely redirected to Payfast
6. Complete payment with card, instant EFT, or bank transfer

You'll receive a confirmation email and SMS as soon as your order is processed.

No — you can check out as a guest. However, creating an account has some benefits:

• Save your shipping address for faster future checkout
• Track all your orders in one place
• Access special members-only discounts and early product launches

If your order hasn't yet been dispatched, yes — email us as quickly as possible at [email protected] with your order number and the changes you'd like to make. Once an order has been handed over to the courier, we can't recall or modify it.

Yes! We regularly offer:

• First-time buyer discount — automatically applied at checkout
• Influencer codes — unique codes shared by our partner influencers on TikTok and Instagram (@greenmarvel_HAIRCARE)
• Seasonal promotions — Youth Month, holiday specials, and birthday offers
• Referral rewards — earn discounts by referring friends

Follow us on social media to catch all promotions.

We don't have a formal loyalty programme yet, but we have it on our roadmap for late 2026. In the meantime, our regular customers benefit from:

• Referral rewards — refer a friend who places an order and earn a discount code on your next purchase
• Newsletter exclusives — subscribers get early access to new product launches and seasonal promotions before the general public
• Birthday discount — register an account and we'll send you a discount code in your birthday month
• Social media giveaways — follow @greenmarvel_HAIRCARE on TikTok for monthly giveaways open to existing customers

Want to be notified when we launch our points-based loyalty programme? Sign up for our newsletter at the bottom of the homepage.

Subscription deliveries aren't available yet, but it's a feature we're planning to launch in 2027 — auto-deliveries every 4 or 8 weeks at a discounted rate, with the ability to pause, skip, or cancel anytime.

For now, here are two ways our regular customers stay stocked up:

• Reorder reminders — if you create an account, we'll send you a gentle email reminder roughly 4 weeks after your last order, with a one-click reorder link
• Bulk orders — buying our 3-product combo at R410 (vs R390 individually) is the most cost-effective way to stock up for the month

If subscription deliveries would make your life easier, drop us an email at [email protected] with the subject "Subscription interest" — we use this feedback to prioritise development.

No minimum — you can order a single product if that's all you need. However, our shipping is FREE on orders over R600 (Economy delivery), so bundling combos can be a smart way to maximise value.

Yes! We're happy to gift wrap your order for special occasions like birthdays, Mother's Day, Father's Day, or just because. Gift wrapping is currently free on request.

To request gift wrapping:

1. Add items to your cart and proceed to checkout normally
2. Email us at [email protected] within 1 hour of placing your order with:
   • Your order number
   • The occasion (so we can match the wrapping style)
   • The gift message you'd like included (if any) — handwritten on a branded card
3. We'll confirm by reply and dispatch your beautifully wrapped order

For best results, please request gift wrapping before 12:00 (noon) on the day of dispatch, so we have time to prepare it properly.

💡 If you're sending the gift directly to the recipient (different shipping address), make sure to enter the recipient's address as the shipping address at checkout — you can use your own email so the order confirmation comes to you, not them.

We process all payments securely through Payfast, South Africa's leading payment gateway. You can pay using:

• Visa and Mastercard (credit & debit)
• Instant EFT (Capitec Pay, FNB, Standard Bank, ABSA, Nedbank, and other SA banks)
• Bank transfer (manual EFT — order is held until payment reflects)
• Masterpass and Snapscan (in some cases)

Yes — completely. Your card details and banking credentials are entered directly on Payfast's secure servers, not on our website. Payfast is PCI DSS Level 1 certified (the highest security standard for payment processors) and uses 256-bit SSL encryption. We never see, store, or have access to your full card number or CVV.

Your payment method is charged immediately when you complete checkout. We then process and dispatch your order. If for any reason we're unable to fulfil your order (e.g. out of stock), you'll be refunded in full within 5 working days.

We don't currently offer instalment options, but it's something we're exploring for the future. For now, all orders are paid in a single transaction at checkout.

If a payment fails, no money is taken from your account. Common causes are insufficient funds, an expired card, incorrect CVV, or your bank's fraud protection blocking the transaction. Try the following:

1. Check that your card details are entered correctly
2. Try a different payment method (instant EFT often works when card fails)
3. Contact your bank if they're blocking the transaction
4. If you've been charged but didn't get a confirmation email, contact us — we'll resolve it immediately

For health and hygiene reasons, we cannot accept returns of opened or used products. We accept returns of unopened, sealed products within 7 working days of delivery for a full refund.

If you received the wrong item, a damaged item, or an item with a manufacturing defect, please contact us immediately and we'll arrange a replacement or refund at our expense.

While extremely rare with our natural formulations, adverse reactions can happen with any cosmetic product. If you experience irritation, please stop using the product immediately and contact us at [email protected]. We'll work with you to understand what happened and may offer a refund or replacement with an alternative formulation depending on the circumstances.

Once a refund is approved, the funds will reflect in your account within 5–10 working days. The exact timing depends on your bank and the payment method used. EFT refunds are typically faster than card refunds.

For returns due to a change of mind or order error on your side, the customer covers the return shipping cost. For returns due to our error (wrong item, damaged in transit, manufacturing defect), we cover return shipping in full.

Click "Sign Up" at the top-right of the page and fill in your name, email, and a password. After registration, you'll be asked to add your shipping details — these are saved for faster future checkouts.

Click "Login" → "Forgot Password" → enter your registered email address. We'll send you a password reset link. If you don't receive it within 5 minutes, check your spam folder or contact us for help.

Log in to your account → click "My Account" → "Update Info" → edit your shipping details and save. The new address will be used as the default for future orders.

Email us at [email protected] from your registered email address requesting account deletion. We're required by law to retain certain transactional records (orders, invoices) for accounting purposes, but all your personal data not legally required will be permanently deleted within 30 days. See our Privacy Policy for full details.

Yes — we offer wholesale pricing for salons, pharmacies, beauty supply stores, spas, and other businesses. Wholesale orders qualify for tiered discounts based on volume. Minimum order quantities and pricing depend on the product mix.

Email us at [email protected] with your business details and order requirements, and our team will get back to you within 2 working days.

We love collaborating with influencers and creators in the natural hair, beauty, and wellness space. We offer:

• Product seeding — free product samples for content creation
• Custom discount codes — your followers get a discount, you earn commission
• Paid partnerships — for established creators with engaged audiences

DM us on TikTok (@greenmarvel_HAIRCARE) or email [email protected] with your social handles and audience stats.

Absolutely — we're actively expanding our retail partnerships across South Africa. We offer competitive wholesale pricing, marketing support (in-store displays, sample units, social media collaboration), and dedicated account management for our retail partners.

Contact our retail team at [email protected] or call 081 752 3336 to discuss partnership opportunities.