Shipping Policy
Last updated: June 2026
1. Where We Ship
We ship to all nine provinces of South Africa via trusted courier partners. Cross-border deliveries (SADC region) are currently not available — please check back as we expand.
2. Shipping Options
At checkout, you'll be presented with two delivery options:
Standard Delivery
3–5 working days
Door-to-door delivery via our trusted courier network. Fully tracked with SMS updates at every stage.
From R59
Express Delivery
1–2 working days
Priority delivery for when you need it fast. Available to all major South African metros.
From R89
Final shipping prices are calculated at checkout based on your delivery province and order weight.
3. Free Shipping
Standard Delivery is FREE on all orders over R600. The free shipping threshold is calculated on your order subtotal after any applied discount codes.
Express Delivery is not included in our free shipping offer but can be added at a discounted rate.
4. Processing Time
Orders placed before 12:00 (noon) on a working day are dispatched the same day. Orders placed after 12:00 or on weekends and public holidays are dispatched the next working day.
You'll receive an SMS and email with your tracking number as soon as your order is dispatched.
5. Estimated Delivery Times
Delivery times are estimates and begin from dispatch, not the order date. Working days exclude weekends and public holidays.
| Destination | Standard | Express |
|---|---|---|
| Gauteng (local) | 2–3 working days | 1 working day |
| Western Cape, KwaZulu-Natal, Free State | 3–4 working days | 1–2 working days |
| Eastern Cape, Mpumalanga, North West, Limpopo | 4–5 working days | 2–3 working days |
| Northern Cape & outlying areas | 5–7 working days | 3–4 working days |
6. Tracking Your Order
Every order is dispatched with full tracking. You can track your order at any time by:
- Using the tracking link in your dispatch SMS or email
- Visiting our Track Order page with your order number
- Logging into your account at Order History
7. Failed Deliveries
If a courier is unable to deliver after two attempts, the parcel is returned to the courier's nearest depot, where it will be held for up to 7 working days. You will be contacted via SMS to arrange collection or rescheduling.
If the parcel is not collected within 7 days, it will be returned to us. A re-dispatch fee equal to the original shipping cost will apply.
8. Lost or Damaged Parcels
While rare, lost or damaged parcels are handled in accordance with the Consumer Protection Act. If your parcel is lost in transit or arrives damaged, please contact us within 48 hours of expected delivery at [email protected] with your order number and photos (if damaged).
We will work with our courier partners to locate the parcel or arrange a replacement at no additional cost to you.
9. Address Accuracy
Please ensure your delivery address is complete and accurate at checkout. Incorrect addresses may result in:
- Delayed delivery while the courier confirms details
- Re-dispatch fees if a re-delivery is required
- Return of the parcel to our warehouse
You may update your address after ordering only if the parcel has not yet been dispatched. Email us as soon as possible to request changes.
10. Contact Us
For any shipping-related queries, please contact our customer service team:
- Email: [email protected]
- Phone: 081 752 3336
- WhatsApp: 081 547 3512
- Office hours: Monday to Friday, 08:00 – 17:00 SAST